01603 561 160

Breakdown Assistance
& Claims

In the event of a vehicle breakdown or if you require claims information, please contact the AXA Assistance telephone number appropriate to your location.

Emergency Assistance 24 / 7
European Assistance
Car & House Key Claims
AXA Assistance Support

AXA 24-hour Emergency Assistance Numbers

Annual Breakdown Cover

  • For UK Assistance call: 01737 815 095
  • For European Assistance call: 0044 1737 815 037

European Single Trip

  • For UK Assistance call: 01737 815 037
  • For European Assistance call: 0044 1737 815 037

You should have the following information available upon request:

  • Your vehicle's make, model and registration number
  • Your name and home post code
  • Your policy number
  • The colour of your vehicle
  • The location of your vehicle
  • An indication as to the nature of the problem
IMPORTANT: Only by calling the Emergency Helpline numbers will you be able to claim for the services provided.
(Road Rescue Sales Support are unable to handle requests for breakdown assistance)

Motorway Assistance

In the event of a breakdown on the motorway, proceed to the nearest SOS Emergency Telephone Box. Ask the police to contact the 24-Hour EMERGENCY Assistance help line on the appropriate number above. Be prepared to provide the additional information together with the number of the SOS Emergency Telephone Box.

European Motorway Breakdown Assistance

Be aware that if you have a breakdown on many European Motorways or Autoroutes (particularly in France) the emergency telephones will be answered by the police. They will arrange for a recovery vehicle to tow you off the motorway either to a local garage or to a motorway service station, without reference to AXA Assistance. You may be required to pay for this assistance on the spot, in which case obtain and keep a receipt and we will reimburse you. Alternatively, once you and your vehicle have been taken to a place of safety call AXA Assistance and the recovery agent may accept our guarantee of payment. At this stage AXA Assistance will also arrange any other assistance you may require.